Privacy Policy

1. Introduction

Verge ("we", "us", "our") operates from 19 Ratchadamnoen Road, Phra Sing, Muang, Chiang Mai 50200, Thailand. This policy explains how we collect and use information provided to us through the Verge website and through direct contact with the workshop.

We handle personal data only as needed to respond to enquiries and to carry out agreed services. Questions about this policy can be sent to [email protected].

2. Data We Collect

We may collect the following categories of personal data:

• Contact details — name, email address, phone number (where provided)
• Service information — details about watches you bring in for assessment or service
• Communication records — messages sent through the website contact form or by email
• Website usage data — pages visited, browser type, approximate location (via analytics, if enabled)

We collect this data when you: submit the website contact form; send us an email or telephone enquiry; bring a piece into the workshop.

Legal basis for processing: fulfilment of a service request (contract); legitimate interest in maintaining service records; consent where cookies are accepted.

Retention: contact and service records are held for a period of seven years from the date of the last transaction, in line with standard business record-keeping. Website analytics data is retained for twelve months.

3. How We Use Your Data

• To respond to enquiries and provide requested services
• To maintain service records associated with individual watches
• To contact you regarding the status or completion of a service
• To improve the content and usability of this website
• To comply with applicable legal obligations

We do not sell, rent, or share your personal data with third parties for marketing purposes. We do not send marketing communications without your explicit consent.

4. Third-Party Services

Our website may use the following third-party services:

• Google Analytics — website traffic analysis (if cookies are accepted)
• Google Maps — embedded map for workshop location
• Email service providers — used to process and receive contact form submissions

These services operate under their own privacy policies. We recommend reviewing those policies separately if you have concerns about data processed by third parties.

5. Data Protection

• Website traffic is served over HTTPS (encrypted in transit)
• Access to customer records is limited to workshop staff directly involved in service delivery
• Physical service records are stored securely at the workshop premises
• In the event of a data breach affecting personal data, we will notify affected individuals within a reasonable timeframe

6. Cookies

Our website uses cookies to measure traffic and remember your cookie preferences. These are described in more detail in our Cookie Policy. You can manage cookie preferences at any time through the cookie settings on the site.

7. Your Rights

Under Thailand's Personal Data Protection Act B.E. 2562 (PDPA), and where applicable under other data protection frameworks, you have the following rights regarding your personal data:

• Right of access — request a copy of data we hold about you
• Right to rectification — request correction of inaccurate data
• Right to erasure — request deletion of data (subject to legal retention requirements)
• Right to data portability — request data in a structured, portable format
• Right to object — object to processing based on legitimate interest
• Right to withdraw consent — withdraw consent for cookie-based processing at any time

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

If you believe your rights have not been respected, you may lodge a complaint with Thailand's Personal Data Protection Committee or the relevant supervisory authority in your jurisdiction.

8. External Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those sites and recommend reviewing their individual policies before submitting personal data.

9. Children's Privacy

Our services are intended for individuals aged 18 and over. We do not knowingly collect personal data from anyone under 18. If you become aware that a minor has submitted data through this site, please contact us so we can remove it promptly.

10. Policy Updates

This policy may be updated periodically to reflect changes in how we operate or in applicable law. The "last updated" date at the top of this page reflects when the current version was published. Continued use of this website after an update constitutes acceptance of the revised policy.

11. Contact

Data controller: Verge
19 Ratchadamnoen Road, Phra Sing, Muang, Chiang Mai 50200, Thailand
Email: [email protected]